Privacy Policy

“Patient Charter”

Privacy Policy

Internet privacy statement

The term “ESH Web” covers

This privacy policy applies to ESH Web only and does not cover information collected on any third-party sites to which this ESH Web links. This policy covers information collected in conjunction with the use of ESH Web; it does not apply to patient medical records (which have their own, stricter privacy and confidentiality policies).

Purpose of the privacy statement
ESH Web respects the privacy of visitors to this ESH Web and understands that information about you, your health, and your health care is sensitive. ESH Web will not sell or rent your personally identifiable information.

We encourage you to read this Internet Privacy Statement before using this ESH Web or submitting information. By using ESH Web, you acknowledge that you understand and agree to the terms of the Internet Privacy Statement.

Information voluntarily provided by users
You can visit much of ESH Web without telling us who you are or providing us with other personally identifiable information. Some areas of the ESH Web allow you to contact us to ask questions or provide comments. When you communicate with us and request a response, we ask for your name and contact information. We use this information so that we can respond more efficiently and keep track of our correspondence. When you request an appointment we will ask for additional information. Our purpose is to begin identifying your medical and timing needs so that we can propose or schedule the appropriate services for you. This also helps us begin setting up a record for you so that registration is easier when you arrive at the hospital. Finally, by requesting some basic information we discourage correspondence from those who are not serious about their healthcare or might be contacting us for the wrong reasons. This allows us to focus more attention on patients who genuinely seek our help. You are deemed to have provided your consent to share the information with concerned persons while providing you the desired services as above. You may withdraw your consent in writing at any time and we shall have the option not to provide the services for which information was provided.

Update and correction of personally identifiable information
You may contact us to update or correct much of your personally identifiable information that you provide to us through the ESH Web, or to opt-out from our mailings and other services that you may have signed up for.

Data Security & electronic data encryption
The information collected from you by us is secured and can be accessed by the authorized persons only.

We take reasonable precautions to maintain the protection of personally identifiable information collected through this ESH Web and used in accordance with this Privacy Statement. In addition to technical safeguards, we also use physical controls and procedures to safeguard your personally identifiable information.

We have implemented adequate security practices and standards with necessary controls commensurate with the information being provided. However, we cannot guarantee that it is completely secure from people who might attempt to evade our security measures or intercept transmissions over the Internet.

Changes in our privacy statement
ESH Web may at any time revise this privacy statement by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the most current privacy statement.

Disclosure/sharing of information

We may share your information:

  • With concerned persons who need to use the same for the authorized purpose/ providing desired services.
  • To protect and defend the right and property of the Hospital.
  • Wherever required by law / Govt. Agencies.
  • With you, if you may desire so subsequently.

We shall address any discrepancies and grievances of provider of the information with respect to processing of information in a time bound manner. For this purpose, you can be reached as per following details:
Tel. No. (s) : +971 4 2484 500
E-mail :

“Patient Charter”

About Emirates Specialty Hospital:

Emirates Specialty Hospital is founded in 2017, Emirates Specialty Hospital (ESH) is set to become a leading multi-specialty provider of outstanding primary, secondary and tertiary care in Dubai. Trough the “Patient Charter”, Emirates Speciality Hospital brings to you the convenience of “Patient Right”. You can get to know our hospital and stay updated on events and offers through our website. Browse our doctors and request appointments. Manage your existing appointments or contact us at +971 4 520 0500